March 17, 2020
Dear Valued Customer,
As the Covid-19 situation is evolving, we would like to update you with the latest information on Green Energy Biofuel’s plans and activities to manage this situation. Our highest priorities are to protect our employees, their families, and continue to serve our customers. We remain dedicated to serving you every day with the same commitment to our values.
Based on the social distancing recommendations from the Centers for Disease Control and Prevention, Green Energy Biofuel is transitioning to remote working arrangements for employees whose job functions permit. This action predominantly affects those employees not directly associated with customer service and production. We have executed general safety actions such as posting information about the importance of handwashing and good hygiene, limiting office visits from non-employees, increasing cleaning regimens, and ordering additional cleaning supplies.
For our collection drivers, Green Energy Biofuel is taking proactive measures. This includes wearing gloves and using sanitizing kits to wipe down and disinfect high-touch surfaces both inside and out of the truck at the end of each service stop. We kindly ask you to maintain at least 6 feet distance from drivers to prevent the possible spread of the virus in either direction, as there is concern about disease transmission from people that have no symptoms of illness.
Green Energy Biofuel is committed to providing transparent information on all our activities and any changes we may execute. We encourage you to contact us if changes are anticipated in your waste cooking oil volumes so that we can continue to evaluate and, if necessary, modify our operating plans accordingly to meet your service needs. For now, we will continue to make routes as usual, but if restaurant volumes become low from decreased patronage, there may be a change from scheduled routes to will-call pickups only.
Our website is continuously updated and the best source of information relating to any changes to our services. We also want to assure you that we are available via Live Chat on our website, you can also send us a text (803) 590-8494 or contact us via email (firstname.lastname@example.org).